People Management Skills at Beckinridge Training & Development

People Managers in any business environment require a wide range of core skills. They need to be able to develop individuals, build teams while managing tasks and objectives set for themselves and the team.

This course will provide you with an excellent foundation in the core skills required to engage and manage others.

People Management Skills at Beckinridge Training & Development

Who Will Benefit From This Course?

• First Line Managers
• Team Leaders
• Supervisors
• Project Managers
• Office Managers
• Anyone new or moving into a people manager role

Learning Outcomes

• Identify the key elements of managing people
• Understand the importance of clear communication and feedback
• Develop skills and techniques to manage people more professionally

Content

What Makes Effective People Managers?

• Introductions and Course Objectives
• The Functions of The Role and The Core Skills Required
• Managing, Leading & Coaching Defined
• People Management Challenges

Leading & Motivating Effectively

• Using Different Leadership Styles
• What Style Suits the Situation?
• Motivation: Getting the Best from People

Team Development

• Understanding How Teams Develop
• Recognising Team Roles
• Team Norms
• Characteristics of Successful Teams

Effective Delegation

• Using Delegation to Build Teams
• How to Delegate Effectively
• Empowerment and ‘Letting Go’

Communication Skills

• Barriers to Communication
• Listening & Questioning Skills
• Building Rapport

Coaching & Mentoring

• Coaching & Mentoring Defined
• Coaching with The GROW Model
• When to use Coaching

Managing Your Time

• Time Management Principles
• Prioritising Work Activities
• Finding Time to Plan
• Building a Personal Time Management Framework

Having Honest Conversations

• Giving Positive & Critical Feedback
• The Causes of Poor Performance
• Structuring a Feedback Sessions

For further details email joanne.gordon@beckinridge.com