Communication Skills courses in Dundrum

Being assertive is the art of getting understood by others by being neither aggressive nor passive, but by stating your needs clearly and effectively. This course explores a way of communicating and behaving with others that helps people to become more confident and assertive.

This Call Centre Training will provide attendees with the essential skills for dealing with customers. You will gain a greater understanding of customer needs and expectations, the confidence to deal with any given situation in a professional and personal way and a practical knowledge of how to provide answers, relate, control and close every customer…

The Dealing with Difficult People training programme will help you identify why people are difficult and improve your confidence in dealing with them. By dealing compassionately with frustrated or angry people and taking action to fix their problems you can restore trust and confidence. You can even create a relationship that is stronger than it…

This course will equip attendees with the skills required to run effective meetings. We are all familiar with the meeting about meetings syndrom where we run from one meeting to the next, with all the meetings running over time and serving very little purpose. On the other hand, business meetings can be very useful and…

This negotiation skills training course is ideal for anyone directly involved in negotiation on a day to day basis. Individuals often fail in negotiations because they have had no grounding in basic negotiation skills. Key strategy and actions can be deployed to enhance the outcome of your negotiations, prevent losses and increase gains for you…

This one day training course is highly interactive, it will arm attendees with the skills and mindset required to bring them to a new level of confidence, ability and excellence as a presenter. All attendees get experience in presenting which is supported by feedback and coaching, banishing all fears and doubts they may ever have…