Corporate Training courses in Ballsbridge

The Public Spending Code (2019) was updated in November 2021 to include the steps necessary to conduct a financial analysis for proposals under and over €1 million. This training delivers the provision in this update. This programme, Public Spending Code: Carrying out a Financial Analysis (November 2021 update), builds on our general Public Spending Code course and…

This course is intended to introduce the Public Spending Code (PSC) for Capital Projects. The programme will address the commitments to complete the framework for capital projects by identifying the roles and responsibilities of the stakeholders and taking the participants through the requirements of delivery of each stage of the framework. Learning Outcomes On completion…

Quality Customer Service Course is a one-day course that is designed to equip participants with the skills and knowledge of how to provide quality customer service in the course of their daily work. The course aims to instill an ethos of exceptional customer service into the culture and workings of an organisation. It will focus…

Your receptionist is the first person your clients and customers meet. The impression your receptionist gives is one of the lasting impressions of your business. You cannot leave reception standards to chance or common sense.

If you are a manager or an executive who needs to improve your interviewing skills, our Recruitment Interviewing skills programme will provide you with a practical grounding in best practice recruitment interviewing techniques

If you are a manager or an executive who needs to improve your interviewing skills, our Recruitment Interviewing skills programme will provide you with a practical grounding in best practice recruitment interviewing techniques.

This course will give you clear and definitive guidelines to use in preparing reports. It will cover Planning and Structure, Writing and Editing, Layout and Presentation.

People returning to the workforce after an absence of a significant period of time, either because of parental leave, compassionate leave, career breaks or overseas employment face specific challenges on their return to the workforce.

This two-day online Social Media Strategies course has been designed specifically for the Irish Public Sector to enable staff to produce an effective strategy for managing social media and to significantly improve communication and engagement. The course is led by an experienced social media practitioner and is designed for staff responsible for the oversight and/or…

Carr Communications has a unique expertise when it comes to speechwriting. Our consultants have written more speeches, for more people, from more organisations than any other company in the Ireland.

This programme will give you a clear understanding of how to develop and grow business and sales. It will show you how to develop the relationship so that, in addition to getting the sale, you are getting further business and valuable referrals.

Highly structured and competency-based interviews are now becoming the norm and Carr Communications has driven the move from theory to practice, developing, testing and introducing such interview approaches in a wide range of public and private sector bodies. Competency-based interviews present the job applicant, in advance of the face-to-face encounter, with a precise list of…

No matter what your area of expertise, you will inevitably find yourself in competition with other professionals & organisations of high calibre. Pitching ideas and pitching for business (formally and informally) is now a core competency for any professional.

Each angry or difficult customer is an opportunity for your organisation to show your real values. This course gives you the tools to deal effectively with potentially damaging customer encounters.

Your top talent people hold the greatest potential for your organisations development, innovation and growth. Investing in your high potentials – your companys future leaders, by creating and developing a High Potential Development programme will achieve the highest return on investment.

Telephone relationships with clients are now a critical part of any organisations business. You need to be professional, friendly, and memorable, in a short time, without the benefit of the face-to-face encounter.

A new Code of Practice for Employers and Employees on the Prevention and Resolution of Bullying at Work written by the Workplace Relations Commission (WRC) and the Health and Safety Authority (HSA) has been in place since December 2020 (S.I. 674 of 2020, Industrial Relations Act 1990). The role of the Contact Person, Support Contact…

Using time well improves our overall effectiveness and adds to the quality of life. However, the management of time continues to be a serious dilemma for many people today despite our apparent familiarity with many of the practical approaches and techniques. This Time Management workshop provides participants with a range of approaches and techniques including:…

In a climate of rapid change, one thing remains continuously the same what customers want. They want you to provide them with a superior service. And they compare you not just with your direct competition but with the service they receive everywhere they go. This programme examines how you create a culture of superior service.

If you provide in-house training, this course will show you how to apply professional standards to all aspects of your needs analysis, course preparation, delivery, and evaluation.

Training Needs Analysis / Learning Needs Analysis is a one day online course designed to equip Training, Learning & Development, Human Resource and Line Management personnel to understand which training needs arise in organisations and where there are gaps in knowledge, skills and behaviours among staff members. This online course is designed to identify the…

Our presenter courses are tailored for the needs of our clients. Senior presenters tend to use our services on an ongoing one-to-one developmental basis, while people new to the business tend to attend our group presenter-training programmes.

This three hour Unconscious Bias Awareness workshop will introduce attendees to the concept of Unconscious Bias with a focus on the workplace. This general awareness session will introduce / build on attendees understanding of Unconscious Bias and enable them to: Understand What is unconscious bias and what are possible triggers? We will consider the impact of…

Assessment Centres are regarded as one of the most reliable forms of selection. They are often used by larger organisations as a part of the recruitment and development process where they are looking for evidence of a range of abilities and skills

Published accounts are the backbone of the accountability and reporting system used in the public, semi-state and private sectors. The information contained in these reports is critical for those charged with the responsibility of monitoring agency performance. However, this information is only useful where it can be interpreted accurately and in the correct context. Understanding…

Unlocking the Potential of AI in Public Service, is a comprehensive workshop specifically designed for organisations and teams looking to explore how AI solutions can enhance their products or services. Through practical exercises and real-world examples, participants will learn to identify and apply AI technologies to their specific areas of work. Join us for an immersive…

After completing this course you will be productive with Office 2013; know new features and changes to your favourite Office tools; know which features have been removed and their replacement; be able to produce and collaborate on documents; spreadsheets, presentations, databases and with your email.

Whistleblowing and the Protected Disclosures Act 2014* is a half day workshop that will look at the legislation and guidance in the area of whistleblowing and protected disclosures, particularly in light of the changes to the regime brought by the Protected Disclosures (Amendment) Act 2022. There will be a focus on the procedures that are required…

Youre a newly appointed Press Officer. Or youve just been handed the task of revamping the companys publicity material. Or youre a Communications graduate who wants to break into print media. Carr Communications Writing for Publication Course is for you. The course is tailored to individual requirements, and can deal with writing and targeting excellent…