Corporate Training courses in Dublin

The aim of this course is to teach you how to learn Teeline shorthand up to a speed of 80wpm.

The aim of this course is to teach you how to learn Teeline shorthand up to a speed of 80wpm.

Telephone relationships with clients are now a critical part of any organisations business. You need to be professional, friendly, and memorable, in a short time, without the benefit of the face-to-face encounter.

This programme is designed for delegates who have just embarked on a career in telephone sales, and delegates with more experience but no formal training. The course will provide the delegates with a blueprint to follow in creating customer loyalty and providing additional sales in todays competitive market. The course is designed to give a…

This course will give you the knowledge and skills needed to ensure every customer you speak with over the phone is satisfied.

As first point of contact with customers, your telephone staff are of key importance in creating a professional image for your company. Effective, efficient, and pleasant handling of telephone calls is an essential first step in positive public relations

This programme is aimed at Sales Support, Admin & Customer Service staff who interact by phone with new or existing customers on a regular basis. During the course we will cover the main disciplines of best practice customer care and how to professionally deal with in-bound telephone calls and sales enquiries. We also cover the…

This sales training programme can serve to either introduce beginners to the world of sales or indeed refresh those reps who are not so new to the world of sales. We look at the psychology of buying/selling and align our sales process accordingly. The course is a highly practical and participative course. Courses are customised…

Find out how to attract new customers and identify new sales opportunities by engaging with customers when selling on the telephone

Tenders, if were honest, are something most businesses would prefer to avoid. Writing a tender takes a lot of time and effort. Thats why getting help is worthwhile. Even when a contract is not put out to tender, winning the business still frequently involves writing a sales proposal. Yet many people see it as a…

This 2 day Tendering for Business course covers nine key areas, and shares our expertise – along with an 85% win rate – with you and your team. Two experts guide you through the process of understanding the mind of the buyer, and the technical process of writing a successful tender. Course topics include: Understanding…

Understand how powerful commands may be built using simple, easy-to-understand concepts and components

Managers, supervisors, department heads and team leads can all play a vital leadership role in developing teams to achieve business objectives

As every sales professional knows, excellent communication is critical at all stages of the customer relationship – create the wrong impression at any time and a hot prospect or profitable customer may be lost forever. This dynamic course will help you to understand yourself, as well as others, allowing you to refine your key skills…

A new Code of Practice for Employers and Employees on the Prevention and Resolution of Bullying at Work written by the Workplace Relations Commission (WRC) and the Health and Safety Authority (HSA) has been in place since December 2020 (S.I. 674 of 2020, Industrial Relations Act 1990). The role of the Contact Person, Support Contact…

Using time well improves our overall effectiveness and adds to the quality of life. However, the management of time continues to be a serious dilemma for many people today despite our apparent familiarity with many of the practical approaches and techniques. This Time Management workshop provides participants with a range of approaches and techniques including:…

Time management is an essential skill for everyone. Do you find truth in the statement- there arent enough hours in the day? Time is a resource that we cannot find enough of and successful time management is crucial to succeed in business. This course will teach participants how to time manage effectively so that deadlines…

Time is our most valuable resource. How wisely do we use it? This course aims to teach you to increase your effectiveness and your efficiency through proper time management.

Successful time management is crucial if you are to succeed in business, this Course will give you a set of skills to help you successfully manage your time so the majority of it is spent on high-priority tasks. You will discover how to manipulate your work schedule so you can fit more into the day…

Explore the skills and techniques needed for effective time management. Understand the main techniques required for effective time management to achieve personal objectives.

Explore the skills and techniques needed for effective time management. Understand the main techniques required for effective time management to achieve personal objectives.

This intensive half-day briefing is suitable for anyone who needs to learn the essential skills of managing their time effectively and optimising their personal effectiveness.

Time’ is arguably the most valuable resource we have at our disposal. To be productive and effective, we have to make good use of the time we have. Regardless of our position in any organisation, we can contribute to the overall profitability and efficiency by good time management practices.

“The things that matter most must never be at the mercy of the things that matter least (Goethe). So why do we let them? This time management training course is for anyone who wants to explore the art of personal planning and managing their time and tasks more effectively.

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The aim of the time management training course is to develop the knowledge skills and attitudes necessary to manage time in an effective and efficient manner, to ensure that the objectives of the organisation are met whilst still leading a balanced life. The time management training course is specifically designed for those who feel there…

This Time Management course is designed for all people who want to manage their time and their tasks more effectively, meet deadlines and achieve more in the same time by working smarter.

Our one day Time Management Training Course will provide lots of tips and ideas to help you get more done in your day, become more efficient and help make better use of your time.

TOGAF is the foremost generic framework in the field of Enterprise Architecture (EA). This course provides guidance on what to do to establish an architecture practice and how to use it in connection with planning the longer-term transformation of the enterprise (strategic architecture), and designing capabilities to support and sustain the transformation.

In a climate of rapid change, one thing remains continuously the same what customers want. They want you to provide them with a superior service. And they compare you not just with your direct competition but with the service they receive everywhere they go. This programme examines how you create a culture of superior service.