Corporate Training courses in Dublin

This programme will show you the importance of managing customer relationships, and will give you the key steps to do this. It is not a sales programme. If client relationships are superbly managed, you are investing in future business and referrals.

Customer Improvement Strategies are increasingly recognised as being fundamental within a successful and profitable company. However, approaching this issue in an ‘ad-hoc’ manner is very draining on resources of time, personnel and money. To gain and keep customers, service or solution based companies must now embrace the concept of building strategic customer relationships throughout the…

This two day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service. This will be achieved by understanding the logical and emotional motivations of a customer to buy or continue using a service that your company provide. Participants will learn how to become more flexible…

This one-day course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis.

This course will provide participants with the essential skills necessary for dealing with customers. Participants will develop a greater understanding of customer needs and how to deal with these needs confidently and efficiently.

In this Customer Service Excellence workshop, we will help you to review and develop effective communication skills that can be used in any customer interaction, face to face, over the phone or in writing, to enhance the outcome. This is a highly interactive, experience-driven training class; you will not only have the chance to review…

How important are your service engineers and technical support people to the over-all success of your business? Most progressive organisations realise if they do not look after their customers correctly the competition will. Your service engineers and technical support people play a key role in providing a quality customer service to all your clients. They…

If you manage a customer service team or have customer service managers in your business, this Customer Service Management training course will provide skills and approaches to keep your customer service team motivated, on track and delivering exceptional levels of service.

Customer service training providers develop their courses around moments of truth. These moments of truth are based on what you do to either add or subtract to your customer relationship. For example a negative moment may lead the customer having an unconstructive feeling about the company where as if you have a positive relation with…

This Customer Service Training Course is designed for anyone who is in a front-line or support position and provides a service to external and internal customers. This can be by using the phone or face-to-face interaction.

Find out how to deliver a positive customer experience to customers of your business. Learn how to generate customer loyalty and positive word of mouth about your business.

Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues and to their customers. Our highly practical 1 Day Customer Service training has the ultimate goal of providing your staff with…

If you are looking for a quick and easy way to keep in touch with your clients while promoting your business, email is extremely effective. Email customer service is highly efficient, as a problem can be resolved around the clock. Email is the most cost effective way of sending communications but youve got to make…

This Customer Service via Telephone Workshop will provide your staff with the awareness and skills they need to hndle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation. The telephone etiquette displayed by employees is indicative of a staff’s willingness and ability to efficiently…

We have developed specific group courses as well as one-to-one Private Tuition, custom-designed to focus on your most important needs. Our skills, developed through years of performing, directing and writing, give us a keen insight on how to improve presentation skills, build team creativity, maximize your impact, and command a room. We can come to you or…

This Cyber-Security Training course is delivered in partnership with TechGuard as a series of short modules for employees, although an optional extra module is available for Executives and board members. Course topics include: GDPR training USB Attack Ransomware Email Spoofing Social Engineering Strong Passwords Safe Web Browsing Social Media Best Practices Credit Card Security Handling…

This unique three-day seminar will help you master the skills you need to excel in today’s competitive workplace. You’ll learn to handle people more professionally and keep pace with fast-changing workplace conditions. After you complete the seminar you’ll be equipped to perform as a persuasive communicator, creative problem solver and intelligent risk-taker. The programme emphasises…

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In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.  

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.  

When it comes down to confidentiality, your personal business is private, and if you dont want people knowing your business, they simply cant get the information. Everyone has strong rights when it comes to the data that is held on them thanks to the Data Protection Acts. This course explains what is expected of people…

The course will introduce you to the fundamental concepts of data research, such as quantitative and qualitative research techniques, experimental and non-experimental research approaches, and inferential tests of real-time scenarios.

The course will introduce you to the fundamental concepts of data research, such as quantitative and qualitative research techniques, experimental and non-experimental research approaches, and inferential tests of real-time scenarios.

In this course, youll learn the power of storytelling through the visualisation of your data, and youll develop your skills in creating insightful visuals with Tableau.

In this course, youll learn the power of storytelling through the visualisation of your data, and youll develop your skills in creating insightful visuals with Tableau.

Dealing with Aggressive Behaviour training at DMC Learning Sometimes people react to difficult situations by being aggressive. So, how do you deal with aggression? Whats the best approach? Ideally no-one should face aggression or violence in the workplace, but in reality many people do. Aggressive behavior in the workplace puts employees at risk. This programme…

The Dealing with Difficult People training programme will help you identify why people are difficult and improve your confidence in dealing with them. By dealing compassionately with frustrated or angry people and taking action to fix their problems you can restore trust and confidence. You can even create a relationship that is stronger than it…

This course has been designed to balance good customer service with good debt collection. The course focuses on good communications and negotiation skills while dealing with the common problem of overdue accounts. We will show you the best collection techniques and how to be firm and effective in your approach. By the end of this…

Effective decisions can only be made with a robust process and an effective evaluation of all the factors. We often find it hard to make decisions, particularly collective decisions where people and emotions are involved, which can all too readily paralyse us in to inactivity. In this decision making training programme you will learn how…