Sales & Marketing courses in Ireland

Whether you’re new to digital marketing or have some grasp of the concepts, this professional certification will give you the opportunity to take your skills to the next level and enhance your digital marketing career opportunities. You will gain an in-depth understanding of not only the theory and strategy of digital marketing, but also how…

Whether you’re new to digital marketing or have some grasp of the concepts, this professional certification will give you the opportunity to take your skills to the next level and enhance your digital marketing career opportunities. You will gain an in-depth understanding of not only the theory and strategy of digital marketing, but also how…

Whether you’re new to digital marketing or have some grasp of the concepts, this professional certification will give you the opportunity to take your skills to the next level and enhance your digital marketing career opportunities. You will gain an in-depth understanding of not only the theory and strategy of digital marketing, but also how…

Whether you’re new to digital marketing or have some grasp of the concepts, this professional certification will give you the opportunity to take your skills to the next level and enhance your digital marketing career opportunities. You will gain an in-depth understanding of not only the theory and strategy of digital marketing, but also how…

Whether you’re new to digital marketing or have some grasp of the concepts, this professional certification will give you the opportunity to take your skills to the next level and enhance your digital marketing career opportunities. You will gain an in-depth understanding of not only the theory and strategy of digital marketing, but also how…

Whether you’re new to digital marketing or have some grasp of the concepts, this professional certification will give you the opportunity to take your skills to the next level and enhance your digital marketing career opportunities. You will gain an in-depth understanding of not only the theory and strategy of digital marketing, but also how…

The Communication Skills course is for anyone who wants to have greater confidence and power in their ability to communicate with other people.

The aim of this one day programme is to equip delegates with a blueprint to follow to create sales in a professional manner by using consultative selling to its full potential. The course is designed to give a clear understanding of establishing needs in the sales process and demonstrate the Skills Attributes and Knowledge necessary…

Find out how to build long term business relationships by engaging with your customers and finding out more about them. The, be able to use this to identify new and further sales opportunities.

Bringing in new customers is expensive. According to research by Fred Reichheld of Bain & Company, it costs 6 to 7 times more to acquire a new customer than it does to retain an existing customer. We’ve regularly found companies have significant, untapped opportunities for growing existing accounts. Yet cross-selling, up-selling, and growing accounts is…

Paraphrasing the words of Henry Ford: It is the customer who pays the wages. Therefore the customer should be at the heart of every business decision and at the forefront of every workers thoughts. However, anyone who has ever dealt with the public on a daily basis knows that it is often not an easy…

This course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis. During the course we will cover the main disciplines of professional customer care.

For any business to maintain a good reputation and generate loyal customers, handling complaints effectively is very crucial. This Customer Complaint Handling training course looks at how to handle customer complaints effectively, ensuring the relationship with the customer stays intact.

Improve your Customer Experience.

Customer Improvement Strategies are increasingly recognised as being fundamental within a successful and profitable company. However, approaching this issue in an ‘ad-hoc’ manner is very draining on resources of time, personnel and money. To gain and keep customers, service or solution based companies must now embrace the concept of building strategic customer relationships throughout the…

This two day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service. This will be achieved by understanding the logical and emotional motivations of a customer to buy or continue using a service that your company provide. Participants will learn how to become more flexible…

This one-day course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis.

In this Customer Service Excellence workshop, we will help you to review and develop effective communication skills that can be used in any customer interaction, face to face, over the phone or in writing, to enhance the outcome. This is a highly interactive, experience-driven training class; you will not only have the chance to review…

How important are your service engineers and technical support people to the over-all success of your business? Most progressive organisations realise if they do not look after their customers correctly the competition will. Your service engineers and technical support people play a key role in providing a quality customer service to all your clients. They…

This course is aimed at customer facing staff, in an informal, interactive, relaxed learning environment and delivered in 90 minutes. This is designed to allow you and your staff to deliver an exceptional customer experience and in turn convert more sales.

Customer service training providers develop their courses around moments of truth. These moments of truth are based on what you do to either add or subtract to your customer relationship. For example a negative moment may lead the customer having an unconstructive feeling about the company where as if you have a positive relation with…

This diploma has been created to offer you the chance to gain a thorough view and understanding of digital marketing from planning, implementing, monitoring, testing, and analysing right through to optimising and reporting. You’ll pick up the jargon, best practice tips and learn the essential skills required for those working in this thriving and rewarding…

This diploma has been created to offer you the chance to gain a thorough view and understanding of digital marketing from planning, implementing, monitoring, testing, and analysing right through to optimising and reporting. You’ll pick up the jargon, best practice tips and learn the essential skills required for those working in this thriving and rewarding…

This diploma has been created to offer you the chance to gain a thorough view and understanding of digital marketing from planning, implementing, monitoring, testing, and analysing right through to optimising and reporting. You’ll pick up the jargon, best practice tips and learn the essential skills required for those working in this thriving and rewarding…

This diploma has been created to offer you the chance to gain a thorough view and understanding of digital marketing from planning, implementing, monitoring, testing, and analysing right through to optimising and reporting. You’ll pick up the jargon, best practice tips and learn the essential skills required for those working in this thriving and rewarding…

This diploma has been created to offer you the chance to gain a thorough view and understanding of digital marketing from planning, implementing, monitoring, testing, and analysing right through to optimising and reporting. You’ll pick up the jargon, best practice tips and learn the essential skills required for those working in this thriving and rewarding…

This diploma has been created to offer you the chance to gain a thorough view and understanding of digital marketing from planning, implementing, monitoring, testing, and analysing right through to optimising and reporting. You’ll pick up the jargon, best practice tips and learn the essential skills required for those working in this thriving and rewarding…

This diploma has been created to offer you the chance to gain a thorough view and understanding of digital marketing from planning, implementing, monitoring, testing, and analysing right through to optimising and reporting. You’ll pick up the jargon, best practice tips and learn the essential skills required for those working in this thriving and rewarding…