Training courses in Ballsbridge

Every companys senior management team should be trained to handle the media during any crisis that may occur. The central objectives of this training would be to ensure that all of the crisis team are equipped to deal directly with the media during any incident. The plan itself must also be tested, so that any…

This programme will show you the importance of managing customer relationships, and will give you the key steps to do this. It is not a sales programme. If client relationships are superbly managed, you are investing in future business and referrals.

The Dignity at Work: Bullying and Harassment Awareness workshop is designed for managers to ensure all employees feel respected in their workplace (regardless of whether they are working in the office, remotely or a combination of both).  Managers need to be cognisant of their legal and ethical responsibilities in accordance with their Dignity at Work…

The aim of the Diploma in Finance is to extend and deepen the understanding gained at the Certificate in Finance level. This will involve a more in-depth treatment of the key topic areas in finance and their applicability in practice.

The Diploma in Health Services Policy has been designed as a development of and a follow-up to the Certificate in Health Services. Students must have successfully completed the Certificate programme before gaining entry onto this Diploma. The Diploma is designed to amplify and build on the foundation coverage of health services and policy provided in…

The Diploma in Healthcare Management equips students with the appropriate knowledge and personal skills to enable them to contribute effectively to the management of health services and the planning and attainment of goals and objectives

This part-time Diploma explains how organisations effectively manage people. It does so by examining the aims of the HRM function and by detailing its key features. It is suitable for those who have no prior knowledge of HRM but want to understand the principles, law, and practices that determine the management of staff in the…

This part-time Diploma explains and analyses the components of effective marketing. It does so by exploring the basic principles and techniques that contemporary marketers are expected to understand and apply. Suitable for those with no prior knowledge of this subject, it will consider both the position of the marketing function in modern organisations and the…

The Diploma in Public Procurement is an advanced programme which caters for the needs of decision makers by equipping them with the skills to design and implement strategic initiatives ensuring they position and resource their procurement activity appropriately.

Explore the transformative potential of Generative AI in the public service sector with our comprehensive Discovering Generative AI Applications in the Public Service workshop. This workshop is for individuals who already have access to Generative AI tools or wish to explore possibilities of using generative AI technologies in their day-to-day role. It will include an…

Domestic Violence and Abuse (DVA) – Its impact in the Workplace is a self directed eLearning course for HR Managers, People Managers, Trusted Colleagues and Friends across the Public Service and beyond who will gain valuable insights into how to recognise, respond and refer a colleague who may be experiencing domestic violence and abuse.  It…

Are there enough hours in the day to achieve your objectives? Can you- on a daily basis- accomplish all your work/business goals and spend quality time with your family, friends or on hobbies and other interests? Have you the time to even consider what it is you want to achieve?

HRM professionals and line managers with people management responsibilities need to be familiar with the principles of employment law and the key obligations and constraints placed on them in managing the employment relationship. Learning Outcomes Upon completion of this online Employment Law Essentials workshop participants will: Have a practical understanding of employment law at the…

The impact of Covid-19 on the employment relationship has been enormous. Remote working is normalised and some employers and some employees want it to stay. As the Oireachtas considers the Working from Home (Covid-19) Bill 2020, the focus is on what steps employers can take to ensure legal compliance and future proof their remote working…

We provide a full one-to-one coaching service for Managers and Executives. Our Senior Consultants work with Senior Managers and Senior Officials in many leading companies and Departments

Finance for Non-Financial Managers within the Public Sector is intended to provide an overview of the main aspects of finance confronting an increasing number of individuals in public service organisations. Devolved financial management responsibilities have led to a redefinition of many roles and the establishment of many budget holders. This has led to an increased…

The one-day First Impressions programme gives highly individual guidance to participants on the style, grooming and deportment that suits them and their company culture best. Participants see various techniques and choices in play and are involved in practical videotaped exercises.

Freedom of Information for Decision Makers is an intensive one day course for people charged with making decisions in relation to applications for information under the Freedom of Information Act 2014, which was enacted on 14 October 2014.  Reference will also be made where appropriate to the repealed FOI legislation (1997 and 2003) and to…

Public Servants are faced with increasing expectations, shifting priorities as well as an increasingly complex, ambiguous and uncertain environment. Delivering government strategy requires a capability in project, programme and portfolio management. This Programme Management Fundamentals course focuses on the unique challenges and opportunities of delivering complex programmes in the public sector. It draws on the…

The GDPR and Data Protection Programme for Data Protection Officers (DPOs) in the Public Service is aimed at public servants with responsibility for Data Protection within their organisation, and has been developed to inform, and support, public sector Data Protection Officers in their roles, by providing a common shared approach and understanding of key data protection…

Carr Communications is the recognised leader in Interview Preparation for group interviews. This is one of the most important presentations you will ever make. People often recognize that they have done a disservice to their own potential by failing to prepare correctly. This session will ensure you give your best interview.

Carr Communications is the recognised leader in Interview Preparation for group interviews and 1:2:1 sessions. This is one of the most important presentations you will ever make. People often recognize that they have done a disservice to their own potential by failing to prepare correctly. This session will ensure you give your best interview.

Giving realistic, honest feedback is one of the key skills of an effective manager. It is also the area many managers avoid, because they lack the skills and are afraid of damaging relationships. This course will show you how to give effective feedback and deal with poor or non-performance.

Line Managers have a very important role to play, not only in managing people and operations day-to-day, but also in implementing HR and other organisational policies and in supporting their team’s development and fostering a culture of staff performance, positive employee relations and employee engagement.  It is also the case that Line Managers should play…

This Capability Based and Competency Based Interviewee Preparation workshop is suitable for staff at all levels of the organisation who are eager to improve their interview techniques. The programme focuses on practical interview preparation, skills development and answering styles. The aim of this workshop is to ensure that candidates have the best possible opportunity to…

Capability Based and Competency Based Interviewer Skills Development is widely recognised as a key skills development programme for staff who will be involved in interviewing on behalf of their organisations. This interviewing may be for external recruitment or increasingly, to assess current employees suitability for promotion. This course has been modified for delivery as an…

This two-day online course provides a practical introduction to Business Process Innovation (BPI). It combines a training and workshop approach and equips participants with a structured, systematic approach to running BPI projects. As a result, participants will be better placed to achieve improved and streamlined business processes that align with public service organisations’ remits and…

Data protection is a key duty of all organisations, public and private, which handle personal data and personal sensitive data. As well as the legal and regulatory impact of a serious data protection incident, the harm to trust, brand and reputation can be significant. The EU General Data Protection Regulation (GDPR) came into effect on…

This Introduction to Fraud and Control in Organisations webinar will provide an introduction to the concept of fraud and key controls in organisations.  The session will consider the concept of the fraud triangle, the characteristics of fraud and the opportunities that may exist in organisations as well as key elements of an anti fraud policy.…

The Introduction to Internal Audit is a four-day programme, delivered over two modules. The course explores the role of the Internal Auditor, the audit process and the relationship of the internal auditor with management, the audit committee and external audit. The course is very participative with a high emphasis on the theoretical and practical aspects…