Courses

Bringing in new customers is expensive. According to research by Fred Reichheld of Bain & Company, it costs 6 to 7 times more to acquire a new customer than it does to retain an existing customer. We’ve regularly found companies have significant, untapped opportunities for growing existing accounts. Yet cross-selling, up-selling, and growing accounts is…

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

This course is designed to give you an introduction to CSS3 so that you are able to set the style and look of a web page and roll this out to other pages on the same site without having to repeat formatting actions separately.

Paraphrasing the words of Henry Ford: It is the customer who pays the wages. Therefore the customer should be at the heart of every business decision and at the forefront of every workers thoughts. However, anyone who has ever dealt with the public on a daily basis knows that it is often not an easy…

This course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis. During the course we will cover the main disciplines of professional customer care.

For any business to maintain a good reputation and generate loyal customers, handling complaints effectively is very crucial. This Customer Complaint Handling training course looks at how to handle customer complaints effectively, ensuring the relationship with the customer stays intact.

Improve your Customer Experience.

This programme will show you the importance of managing customer relationships, and will give you the key steps to do this. It is not a sales programme. If client relationships are superbly managed, you are investing in future business and referrals.

Customer Improvement Strategies are increasingly recognised as being fundamental within a successful and profitable company. However, approaching this issue in an ‘ad-hoc’ manner is very draining on resources of time, personnel and money. To gain and keep customers, service or solution based companies must now embrace the concept of building strategic customer relationships throughout the…

This two day customer service training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service. This will be achieved by understanding the logical and emotional motivations of a customer to buy or continue using a service that your company provide. Participants will learn how to become more flexible…

This one-day course is aimed Sales Support, Administration & Customer Care staff who interact by phone or in person with new or existing customers on a regular basis.

This course will provide participants with the essential skills necessary for dealing with customers. Participants will develop a greater understanding of customer needs and how to deal with these needs confidently and efficiently.

Learn how to effectively meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Since each and every contact with a customer is a “moment of truth” for your company, understand your pivotal role in achieving your organization’s financial and marketing objectives. Master the skills to treat customers on the basis…

In this Customer Service Excellence workshop, we will help you to review and develop effective communication skills that can be used in any customer interaction, face to face, over the phone or in writing, to enhance the outcome. This is a highly interactive, experience-driven training class; you will not only have the chance to review…

How important are your service engineers and technical support people to the over-all success of your business? Most progressive organisations realise if they do not look after their customers correctly the competition will. Your service engineers and technical support people play a key role in providing a quality customer service to all your clients. They…

If you manage a customer service team or have customer service managers in your business, this Customer Service Management training course will provide skills and approaches to keep your customer service team motivated, on track and delivering exceptional levels of service.