Courses

This course is aimed at customer facing staff, in an informal, interactive, relaxed learning environment and delivered in 90 minutes. This is designed to allow you and your staff to deliver an exceptional customer experience and in turn convert more sales.

Customer service training providers develop their courses around moments of truth. These moments of truth are based on what you do to either add or subtract to your customer relationship. For example a negative moment may lead the customer having an unconstructive feeling about the company where as if you have a positive relation with…

This Customer Service Training Course is designed for anyone who is in a front-line or support position and provides a service to external and internal customers. This can be by using the phone or face-to-face interaction.

Find out how to deliver a positive customer experience to customers of your business. Learn how to generate customer loyalty and positive word of mouth about your business.

Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues and to their customers. Our highly practical 1 Day Customer Service training has the ultimate goal of providing your staff with…

If you are looking for a quick and easy way to keep in touch with your clients while promoting your business, email is extremely effective. Email customer service is highly efficient, as a problem can be resolved around the clock. Email is the most cost effective way of sending communications but youve got to make…

This Customer Service via Telephone Workshop will provide your staff with the awareness and skills they need to hndle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation. The telephone etiquette displayed by employees is indicative of a staff’s willingness and ability to efficiently…

We have developed specific group courses as well as one-to-one Private Tuition, custom-designed to focus on your most important needs. Our skills, developed through years of performing, directing and writing, give us a keen insight on how to improve presentation skills, build team creativity, maximize your impact, and command a room. We can come to you or…

This Cyber-Security Training course is delivered in partnership with TechGuard as a series of short modules for employees, although an optional extra module is available for Executives and board members. Course topics include: GDPR training USB Attack Ransomware Email Spoofing Social Engineering Strong Passwords Safe Web Browsing Social Media Best Practices Credit Card Security Handling…

This Cybersecurity for SMEs  course is based on common questions from business owners and managers. What are the threats and what can we do to put controls and countermeasures in place to implement the beginnings of a cybersecurity strategy. What is covered: The Threat Landscape Password & Access Control Social Engineering Social Media & Secure…

This unique three-day seminar will help you master the skills you need to excel in today’s competitive workplace. You’ll learn to handle people more professionally and keep pace with fast-changing workplace conditions. After you complete the seminar you’ll be equipped to perform as a persuasive communicator, creative problem solver and intelligent risk-taker. The programme emphasises…

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In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.  

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.  

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.  

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.    

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.  

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.  

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.  

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.  

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.  

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.  

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.  

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.  

In a world driven by data and the insights derived from it, Data Analysts have become key team members of any business or agency that aims to leverage data to drive product, strategy, and decision-making.  

When it comes down to confidentiality, your personal business is private, and if you dont want people knowing your business, they simply cant get the information. Everyone has strong rights when it comes to the data that is held on them thanks to the Data Protection Acts. This course explains what is expected of people…

The course will introduce you to the fundamental concepts of data research, such as quantitative and qualitative research techniques, experimental and non-experimental research approaches, and inferential tests of real-time scenarios.