Courses

The Management Diploma is one of a range of diplomas developed for the sole purpose of equipping newly appointed managers and team leaders with the essential skills they’ll need to manage a team.

The Management Diploma is one of a range of diplomas developed for the sole purpose of equipping newly appointed managers and team leaders with the essential skills they’ll need to manage a team.

The Management Diploma is one of a range of diplomas developed for the sole purpose of equipping newly appointed managers and team leaders with the essential skills they’ll need to manage a team.

The Management Diploma is one of a range of diplomas developed for the sole purpose of equipping newly appointed managers and team leaders with the essential skills they’ll need to manage a team.

Learn what employee motivation is about, how to motivate people, get employee engagement, how to motivate your team and your staff

Management skills for todays Service, Communications and Technology sectors are rigorous and demanding. New skills are needed to achieve overall objectives; but these skills do not come naturally – they need to be learned

This course is designed to develop a managers skill in areas such as motivation and team performance. Participants will gain the skills and knowledge needed to deal with employees and various problems and situations which may arise. This course covers various management techniques and how to find the best technique for each individual.

On this Management Training Course, managers will learn practical tools for managing others effectively. The course is a blend of tools that will improve the managers communications skills and leadership in their organisation. The tools will help participants to understand the motivation of their teams, improve employee engagement and improve team performance by applying the…

This Management training course is for existing managers who wish to further develop their managerial skills.

In today’s fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. This course will allow you to do just that. Be the confident manager that people look up to and respect. Someone who…

This programme is designed for managers who wish to enhance their skills in motivating and dealing with people. It will help them discover the behaviour and skills necessary to improve team performance. Equipping attendees with the skill to deal with the more complicated facets of managing a team whilst keeping everyone motivated.

This Managing Absence Training Course will introduce you to some proactive ways of reducing absence in the first place, but should it happen we will also introduce you to ways of managing the employees absence more effectively.

In a healthy work environment everybody is encouraged to have an opinion of their own, to contribute positive ideas and to help the overall goal of success via improvement, team work etc.

This one day Managing Processes course is an ideal course to get an understanding and some practical experience about Processes in your organisation.

In order to meet the challenging times ahead all managers and employees in any business must re-examine their attitude and behaviour to ensure they stay positive and focused for 2016. With this in mind TSS have developed a practical one-day course which will re-energise and re-focus your team. The managing change training course is aimed…

When conflict and difficult situations occur in the workplace it is vital that they are managed in a professional way so that relationships do not break down

Providing customers with the best service possible is one of the most important objectives that any company has. At the completion of this course, staff will be motivated to and will possess the skills necessary to deliver the best service to your customers

This half-day programme is aimed at managers, supervisors and team leaders who have customer service staff reporting to them and who want to learn some techniques to create a more positive and customer focused company.

Why should diversity and inclusion matter to you and your organisation? The answer lies in that one thing we all strive for, success. Mounting evidence shows organisations that are more diverse and inclusive outperform those that are not. In business, everything changes, and with that, its happening all the time. As a manager you must…

As a result of attending this training course, participants will increase their knowledge of equality and diversity, understand the key types of discrimination and the legislative context and develop an understanding of the advantages of an equality agenda. You will gain the skills to promote diversity in the workplace and the know-how to avoid actions…

This course will equip you with the tools and techniques to plan and control meetings and make winning presentations that will transform and professionalise these important form of communication in your organisation.

There are good meetings and there are bad meetings. Bad meetings seem like they’re never going to end and you leave wondering why you were even present. Effective ones leave you energized and feeling that you’ve really accomplished something. Effective meetings need structure and order. Without these elements they can go on forever and not…

If you dont structure your approach to managing people, then you are relying on your personality. Some situations require a more structured approach. This course will give you a practical and logical approach to managing people, and the core skills for dealing with typical situations.

This course has been designed for newly appointed and experienced managers to enhance their softskills and allow them to become more confident and competent in all areas that are central to their role. The course puts an emphasis on Employee Engagement and covers Team Development, Performance Management, Coaching and Motivating staff. This practical management course…

This managing people training programme is run over eight morning sessions and is aimed at Managers, Supervisors and Team Leaders who wish to improve their knowledge and skills in “best practice people and project management” with a view to improving their teams productivity and performance by combining excellent people management skills with recognised project management…

The aim of the course is to develop the knowledge and skills necessary to manage and supervise staff to ensure the objectives of the organisation are met, while developing the team and individuals to enhance their performance. The course is specifically designed for managers and supervisors who depend on people either in their team or…

The Managing People programme will help participants gain an understanding of the responsibilities of managing and supervising others and will focus on key skills of people management such as motivation, communication, delegation, performance management and conflict resolution. This will be of benefit to staff who are currently in a managerial or supervisory role, who wish…

There are so many calls on any executives time that it is all too easy to be constantly distracted and interrupted. You help out, and your own priorities suffer a huge cause of anxiety. This course will give you simple and practical steps to make you more effective.

The Managing Project Risk Workshop is a 1-day intensive practical course designed to introduce delegates to the basic concepts of managing risk on projects.