Corporate Training Courses in Dublin 8

Assertiveness is all about finding the right balance, being forthright about what you want while still considering the rights, needs, and wants of others. It helps you to keep people from walking all over you and on the flip side, it can also help you from steamrolling others. In this short workshop, you will learn…

Research shows that in the business world, 91% of projects and tasks, do not start unless there has been a brainstorming session. Managers like to get an inisight into many different ideas, instead of sticking with one. Brainstorming creates a positive atmosphere among the team whilst handling a project, and sharing ideas boosts confidence, by…

Does your business writing style get your message across professionally? Learn to plan, organise and structure your writing in a range of professional formats, and expand your personal writing style. As with any form of communication, the way you write is influenced by many variables including your unique knowledge, interests, skills, personality and emotions. This…

Does your business writing style get your message across professionally? Learn to plan, organise and structure your writing in a range of professional formats, and expand your personal writing style. As with any form of communication, the way you write is influenced by many variables including your unique knowledge, interests, skills, personality and emotions. This…

Attend this Career Coaching course which delves into the key role career coaching plays in assisting with important life and career issues; along with HR strategies, in collaborative, proactive and very marketable ways. Delegates will be equipped with a career-coaching model and will learn the key strategies for dealing with client concerns while using knowledge…

This workshop is aimed at introducing the core concepts and methodology of Business Coaching at Director Level. This workshop will take learners through the understanding of what Coaching & Mentoring is, experience being the coach, how a Coaching Culture can be introduced into an organisation or team; plus, the benefits that this will bring to…

This coaching skills training course is considered to be essential training for all managers and supervisors. Being an effective people manager requires you to be able to develop your peoples skills. There is no better way to do this than by knowing how to effectively coach another person. Successful managers are aware of the need…

As a manager it is vital to have good communication skills. This course takes the fundamental skills of communication and enhances them with a general understanding of how the communication process works. Understanding the elements involved when people communicate, can not only impact your own communication, but the communication of others. This is why advanced…

In business, the right behaviours matter. But getting it right is tricky. Even when we acknowledge the need to change what we do and how we do it, life has a habit of getting in the way, upsetting even the best-laid plans. And just how do we manage those situations that can make us act…

This Conflict Resolution Course provides the knowledge and skills to understand and manage conflict situations, either at work or in group situations. Conflict in the workplace can be incredibly destructive to good teamwork. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation…

Effective decisions can only be made with a robust process and an effective evaluation of all the factors. When a problem arises in business, there always has to be a decision made to solve the problem, sometimes solving the problem may not be the most popular decision, as it may not benefit everybody, particularly collective…

Did you know? 25% of people have bad credit or overdue bills. Thats 1 in 4 people! Collection of overdue accounts is a common problem for many businesses in Ireland. In this regard, each business should consider whether it is doing everything it can to ensure that its customers are paying on time. Our Credit…

Did you know? 25% of people have bad credit or overdue bills. Thats 1 in 4 people! Collection of overdue accounts is a common problem for many businesses in Ireland. In this regard, each business should consider whether it is doing everything it can to ensure that its customers are paying on time. Our Credit…

Bringing in new customers is expensive. According to research by Fred Reichheld of Bain & Company, it costs 6 to 7 times more to acquire a new customer than it does to retain an existing customer. We’ve regularly found companies have significant, untapped opportunities for growing existing accounts. Yet cross-selling, up-selling, and growing accounts is…

In this Customer Service Excellence workshop, we will help you to review and develop effective communication skills that can be used in any customer interaction, face to face, over the phone or in writing, to enhance the outcome. This is a highly interactive, experience-driven training class; you will not only have the chance to review…

Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues and to their customers. Our highly practical 1 Day Customer Service training has the ultimate goal of providing your staff with…

If you are looking for a quick and easy way to keep in touch with your clients while promoting your business, email is extremely effective. Email customer service is highly efficient, as a problem can be resolved around the clock. Email is the most cost effective way of sending communications but youve got to make…

This Customer Service via Telephone Workshop will provide your staff with the awareness and skills they need to hndle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation. The telephone etiquette displayed by employees is indicative of a staff’s willingness and ability to efficiently…

When it comes down to confidentiality, your personal business is private, and if you dont want people knowing your business, they simply cant get the information. Everyone has strong rights when it comes to the data that is held on them thanks to the Data Protection Acts. This course explains what is expected of people…

Dealing with Aggressive Behaviour training at DMC Learning Sometimes people react to difficult situations by being aggressive. So, how do you deal with aggression? Whats the best approach? Ideally no-one should face aggression or violence in the workplace, but in reality many people do. Aggressive behavior in the workplace puts employees at risk. This programme…

This course has been designed to balance good customer service with good debt collection. The course focuses on good communications and negotiation skills while dealing with the common problem of overdue accounts. We will show you the best collection techniques and how to be firm and effective in your approach. By the end of this…

Effective decisions can only be made with a robust process and an effective evaluation of all the factors. We often find it hard to make decisions, particularly collective decisions where people and emotions are involved, which can all too readily paralyse us in to inactivity. In this decision making training programme you will learn how…

Did you know? 85% of companies around the world experience conflict in the workplace to some degree. Dispute in the workplace can be incredibly destructive to good teamwork. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team’s…

Did you know? 85% of companies around the world experience conflict in the workplace to some degree. We can all guess that the other 15% are self employed contractors. Conflict is inevitable, regardless of how well your team get along, or how great the business is doing. Dispute in the workplace can be incredibly destructive…

As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, its often because of something they have done wrong. This one day course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal…

Ask the best leaders in any organization how they learned to be successful, and you often hear the same answer, they had a good mentor. Mentoring is an essential skill for leaders. For most busy, overworked managers, mentoring employees is done badly, or not at all. What if you spent your entire life achieving but…

We frequently need to influence the behaviour and decision making of peers, reports and superiors as well as take part in more formal negotiations. Becoming more aware of the impact you have on others as well as understanding what drives your counterparts opinion and position is vital in order to become proficient in influencing and…

An inclusive workplace is one where the human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisations everyday goals and behaviour. At DCM, we aim to provide you with all the information you need to ensure that everybody in your company is fully protected. Why should diversity…

This workshop is aimed at introducing the core concepts and methodology of Business Coaching at Executive Level. This workshop will take learners through the understanding of what Coaching & Mentoring is, experience being the coach, how a Coaching Culture can be introduced into an organisation or team; plus, the benefits that this will bring to…

Facilitators help others to maximise their contribution in groups and teams by creating a supportive and outcome focused environment. You will learn to use a range of tools and techniques to generate enthusiasm for effective results. Facilitation has become an increasingly important part of the managers role. This one-day course will provide you with the…