The receptionist is the face of the company and the first point of contact for customers and clients. A companies receptionist is generally responsible for providing a positive first and final impression to visitors.
Why You Need A Well Trained Receptionist
Studies have shown that 75% of callers to a business will hang up if they’re sent straight to an answering service. However, the receptionist is much more than just the voice on the other end of the line. They are an extension of your business and they reflect your companies professionalism (or lack thereof). A good receptionist should have the following traits:
- Productivity
- Professionalism
- Cost-Effectiveness
- Organization
- First Impressions
Gaining these traits can often require training.
Gaining A Receptionist Qualification
Generally, companies will not require you to have any formal receptionist qualifications. However, engaging in a reception skills training course will lead to you being considered by more employers, as they can see the skills you have gained with a receptionist class. These qualifications are often critical to your job application’s success.
What Topics Might They Cover At A Training Course?
A receptionist training course will usually cover all the essential skills required, including effective communication, IT literacy and a working knowledge of business social media. These skills may include:
DIARY MANAGEMENT
- Diary Management
- Diary and Time Management with Outlook
BUSINESS REPORTS AND LETTER WRITING
- Business Writing Skills
- Introduction to Business Report Writing
- Exploring Reports
- How to Prepare for Writing
- Exercise Files: Business Report Writing
E-MAILS WRITING TIPS
- Introduction to Effective Email Writing
- Writing Email Messages
- Email Manners
HANDLING CONFIDENTIAL DOCUMENTS
- Handling Confidential Documents
SUCCESSFUL MEETING MINUTES
NOTE TAKING
- Note Taking
- Exercise Files: Note Taking
DATA MANAGEMENT, RECORD KEEPING AND FILING
- Data Management & Record Keeping
APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
- Appointment Booking and Arrange an Interview
DELIVERING POSTAL MAIL
DICTATING
TIPS FOR SPEED READING
CREATING AN EFFECTIVE CV AND COVER LETTER
- Business Resumes & Job Applications
- How to Gather Information for Your CV
- Write your CV
- CV Writing Tips and Layouts
- Different CV Formats
- Saving a CV to Different Formats and Online CV Banks
- Finishing Your CV
- Exercise Files: Creating an Effective CV
TYPING SPEED DEVELOPMENT
MICROSOFT WORD
- Introduction to Microsoft Word
- First Step to MS Word
- Text Editing & Formatting
- Formatting Paragraph and Pages
- Creating Styles, Themes, Number and Bullets
- Columns & Tables
- Macros and Proofing
- Sharing and Reviewing Documents
- Modify Word Document
- Exercise Files: Microsoft Word 2016
MICROSOFT EXCEL
- Getting Started with Microsoft Excel
- Data Entering
- Creating Formulas and Function
- Formatting
- Worksheet Views, Multiple Worksheets and Workbooks
- IF, VLOOKUP, and Power Functions, Security & Sharing
- Data Management, Data Analysis Tools
- PivotTables & Macros
- Exercise Files: Microsoft Excel 2016
MICROSOFT POWERPOINT
- Getting Started with Microsoft PowerPoint
- Working with Presentations & Slides
- Adding Pictures & Contents to Slides
- Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
- Preparing & Delivering Speech
- Reusing and Sharing Presentations
- Exercise Files: Microsoft PowerPoint 2016
MICROSOFT OUTLOOK
- Getting Started with Outlook
- Adding and Connecting Accounts, Reading & Organizing Mails
- Creating and Sending Mail, Creating and Working with People
- Working with Delegates & Calendars
- Creating Tasks and Notes, Working with Outlook Data
RECEPTIONIST AND CUSTOMER SERVICE SKILLS
- The 90: 90 Principle to create a powerful first impression
- Hot Telephone Tips
- Get the facts- ask the right questions
- Discuss Solutions- learning to listen
- Dealing with difficult customers
Taking on a reception training course, participants will learn how to communicate face-to-face, on the phone and online. Generally speaking, these receptionist classes will teach the basics of business presentations, helping to improve confidence, both behind the receptionist desk and beyond. Participants will also become more familiar with industry-standard IT programmes. Also covered by a receptionist training course is social media elements, Twitter for Business and Facebook for Business will usually be covered and this will offer an opportunity to expand the participants’ skillset in the role, and to brush up on essential business marketing skills.
Who Are These Courses Aimed At?
A reception skills training course will generally be aimed at participants who want to update their existing skills, expand their knowledge base to take on a new role or people who may be out of work for some time but who have a view to returning to work in the business and administration sector. These courses are ideal for anyone who:
- Would like to work as a Receptionist, Office Administrator or Administrative Assistant
- Holds a new or temporary position and wishes to learn or develop up-to-date, best practice administration skills
- Has experience in this field of work and wishes to further develop their existing knowledge of IT and administration skills
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