Finding the right staff – and especially retaining them – is crucial for every company. One way to ensure you are getting the best out of your workforce is to invest in employee training. No matter how big or small your company, the quality of your employees has a huge impact to your company’s productivity […]
How can managers track training results? Have staff achieved the training objectives? Are you satisfied with what the training has accomplished? These questions have dogged trainers, performance improvement professionals and managers since the earliest days of industrial adult education at about the turn of this century. Many adult-learning and management theorists have made efforts to provide […]
Paul Golden talks with some leading trainers and explores how they successfully use role playing in their training interventions. You can only truly understand another person by walking in their shoes. But if the shoe doesn’t fit, role play offers a chance to gain a better appreciation of others – and how you appear to […]
Is training paying its way in your organisation? Pat Collier looks at the thorny issue of return-on-investment – ROI – for training programmes. The need to justify the cost of training One of the challenging issues facing the HR and training departments of organisations is to justify their investment in training and development. Firstly, management want confirmation that […]
Yanky Fachler explains how to use stories to make your customer service training more relevant to the needs of your trainees. One of the most frequently asked questions that customer service trainers ask themselves is: How can I make my training content more relevant to the needs of my trainees? I have always found that a healthy […]
Jan Hills suggests taking a more positive approach to your training needs analysis, by focusing on the outcome rather than the problem. What is training needs analysis? A training needs analysis is a way of surveying the training required in a business. It also prioritises different areas of training by analysing the skills required to meet […]
Paul Kearns outlines how real evaluation can make a significant contribution to the evaluation of training effectiveness. Real evaluation is not about ‘happy sheets’, questionnaires or surveys. Arguments about return-on-investment (ROI) or different evaluation models completely miss the point too. No one knows whether learning is effective unless real evaluation takes place. Real evaluation ensures […]
